PRIVACY POLICY

Effective as of January 1, 2020

Introduction

One Link Care Management (a portion of which business is called One Link Direct) and its affiliates (“Onelink” “we,” “our,” or “us”) respect the privacy of your information.  This Privacy Policy is designed to assist you in understanding how we collect, use and safeguard the information you provide to us in using our website apriadirect.com and the websites that link to this Privacy Policy (collectively, the “Site”) and the services provided through our Site (the “Services”). 

From time to time, we may change this Privacy Policy. If we do, we will post an amended version on this webpage.  Please review this Privacy Policy periodically. Your continued use of the Site and Services after any such amendment signifies your acceptance thereof.

Collecting and Using Information

Personally Identifiable Information We Collect Online

Through your use of the Site and Services, we may collect Personally Identifiable Information from you.  “Personally Identifiable Information” is individually identifiable information about an individual consumer that we collect online and that we maintain in an accessible form. We collect the following types of Personally Identifiable Information:

Information You Provide 

We may collect the following Personally Identifiable Information that you voluntarily provide to us:

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• Customer Account. If you create an account for any of our Services, you will provide us with your name, email address, and password. When you create an account, you can choose to save your billing and shipping information.  When you log-in to your account, you will provide us with your email address and password.

• Subscribe to Email Communications. When you subscribe to our email marketing communications, you will provide us with your email address.

• Purchases. When you make a purchase on our Site, you will provide your name, payment method information, such as credit card and billing information, and the name, address and phone number of the intended recipient(s). We use third-party payment processors to process your purchases. If you make a purchase through your online account, we also maintain a record of your purchase. 

• Order Status. When you use our Site to obtain your order status, you will provide us with your last name and either your email address or zip code.  

• Returns. When you submit a request to return an item, or submit questions regarding your return or online order, you will provide us with your name, email address, phone number, and any other Personally Identifiable Information that you may voluntarily provide. 

• Submit an Inquiry. When you submit an inquiry, use our Live Chat feature, or otherwise contact our Customer Service department, you may provide your name, email address, physical address, phone number, or other Personally Identifiable Information. 

• Write a Review. When you write a review of our products or Site, you may provide us with your name, email address, and any other Personally Identifiable Information that you may voluntarily provide.

• Additional Information. When you submit information on the Site, send an email from the Site, enter a contest or sweepstakes, respond to a survey or communication, interact with us through social media channels, or participate in another Site function or feature, you may provide us with other Personally Identifiable Information.

Information as You Navigate Our Site

We automatically collect certain Personally Identifiable Information through your use of the Site and Services, such as the following:

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• Usage Information. We collect information automatically through your use of the Site and Services, such as individual requests, log-ins or non-log in information, logs, and IP addresses.

• Device Information. We collect information about the device you are using, such as hardware model, operating system, application version number, and browser.

• Mobile Device Information. In addition to the Device Information listed above, when you access our Site via a browser on your mobile device, we collect and aggregate information about whether you are accessing the Site via a mobile device or tablet, device type, and carrier.

• Location Information. We collect geographic IP location information. 

Third-Party Information 

In some cases, we may receive certain Personally Identifiable Information from you about a third party. For example, when you make a purchase, you may provide the name, physical address, and phone number of the intended recipient, a third party. If you submit any Personally Identifiable Information about another individual to us, you are responsible for making sure that you have the authority to do so and to allow us to use their Personally Identifiable Information in accordance with this Privacy Policy.

How We Use Your Personally Identifiable Information

We use the Personally Identifiable Information we collect to provide the Services to you, to maintain and improve our Services and Site, and to protect our legal rights and the rights of others.  In addition, we may use the Personally Identifiable Information we collect to:

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• Register you as a user of the Site;
• Personalize your Site experience and to allow us to deliver the type of content and product offerings in which you may be most interested;
• Process your transactions and communicate with you regarding your order;

• Confirm your order;

• Deliver the products and Services that you obtain through our Site;

• Prevent fraud and bill you for your purchases;

• Contact you regarding our products and services that we feel may be of interest to you;

• Administer a contest, promotion, survey or other Site feature;

• Communicate with you about our Site or Services or to inform you of any changes to our Site or Services;  

• Respond to your customer service requests; and 

• Comply with applicable law.  

How We Share Your Personally Identifiable Information

We may share the information that we collect about you in the following ways:

• With service providers who perform data services on our behalf (e.g., email, hosting, maintenance, backup, analysis, etc.);

• With service providers to prepare, deploy and analyze advertising content;

• To the extent that we are required to do so by law;

• In connection with any legal proceedings or prospective legal proceedings;

• To establish, exercise, or defend our legal rights, including providing information to others for the purposes of fraud prevention;

• With any person who we reasonably believe may apply to a court or other competent authority for disclosure of that Personally Identifiable Information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that Personal Information;

• With any other person or entity as part of any business or asset sale; and

• With any other person or entity where you consent to the disclosure.

Cookies and Other Tracking Technologies

We use cookies and other tracking technologies (such as pixels and web beacons) (collectively, “Cookies”). “Cookies” are small files of information that are stored by your web browser software on your computer hard drive, mobile or other devices (e.g., smartphones or tablets). 

We use Cookies to:

• Estimate audience size and usage patterns;

• Understand and save your preferences for future visits, allowing us to customize the Site and Services to your individual needs;

• Advertise new content and services that relate to your interests;

• Keep track of advertisements and search engine results;

• Compile aggregate data about Site traffic and Site interactions to resolve issues and offer better Site experiences and tools in the future; 

• Ensure browsing security; and

• Recognize when you return to the Site. 

We set some Cookies ourselves and others are set by service providers. We use Cookies set by service providers to provide us with useful information to help us improve our Site and Services, to conduct advertising, and to analyze the effectiveness of advertising.

Cookies can be blocked by changing your Internet browser settings to refuse all or some Cookies. If you choose to block all Cookies (including essential Cookies) you may not be able to access all or parts of the Site.

You can find out more about Cookies and how to manage them by visiting www.AboutCookies.org.

You can understand which third parties have currently enabled Cookies for your browser or mobile device and how to opt-out of some of those Cookies by accessing the Network Advertising Initiative’s website or the Digital Advertising Alliance’s website. For more information on mobile specific opt-out choices, visit the Network Advertising Initiative’s Mobile Choices website.

Third-Party Processors

To ensure that your Personally Identifiable Information receives an adequate level of protection, we have put in place appropriate procedures with the service providers we share your Personally Identifiable Information with to ensure that your Personally Identifiable Information is treated by those service providers in a way that is consistent with and which respects the applicable laws on data security and privacy. For example, we use service providers to process your credit card transactions. We do not collect or receive the information provided to payment processors. 

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses Cookies or other tracking technologies to help us analyze how users interact with the Site and Services, compile reports on their activity, and provide other services related to their activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a returning visitor, and any referring website. The technologies used by Google Analytics do not gather information that personally identifies you.  The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt-out of tracking of analytics by Google, click here.

“Do Not Track” Signals

Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, the Site does not currently interpret, respond to or alter its practices when it receives “Do Not Track” signals. 

Choices About Your Personally Identifiable Information

Review and Request Changes to Your Personally Identifiable Information

You may use your account to access, correct, or view certain Personally Identifiable Information we have collected and which is associated with your account. To review or request changes to any of your Personal Information, please contact us at support@onelinkdirect.com

Marketing Communications 

To unsubscribe from emails from us, please click the unsubscribe link included in the footer of our emails.  You also may submit a request to us at support@onelinkdirect.com

Security

We maintain commercially reasonable security measures to protect the Personally Identifiable Information we collect and store from loss, misuse, destruction, or unauthorized access.  However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your Personally Identifiable Information, we cannot guarantee absolute security.

Third-Party Links

The Site may contain links that will let you leave the Site and access another website, including websites operated by our affiliates and websites operated by unrelated third parties. Linked websites are not under our control. Except as stated below, this Privacy Policy applies solely to Personally Identifiable Information that is acquired on this Site. We accept no responsibility or liability for these other websites.

Children’s Privacy

The Site is not intended, directed at, or targeted to children under 13 years of age. We do not use this Site to knowingly collect, use, disclose, or solicit personal information from or market to anyone under 13. If you believe that we have received information from a child or other person protected under such laws, please notify us immediately at support@onelinkdirect.com and we will take reasonable steps to remove such information from our databases. 

International Users

By visiting our Site and providing us with data, you acknowledge and agree that we may use the data collected in the course of our relationship for the purposes identified in this Privacy Policy or in our other communications with you, including the transmission of information outside your resident jurisdiction. In addition, such data may be stored on servers located in the United States or elsewhere.  By providing us with your data, you consent to the transfer of such data and storage of such data within the United States, and you waive any rights to control or maintain the integrity of such data afforded by national laws or international treaties. You may not provide any Personally Identifiable Information if our use or disclosure of that information as described in this Privacy Policy would violate any laws or regulations of jurisdictions outside of the United States.

Notice to Nevada Residents

Nevada law allows Nevada residents to opt-out of the sale of certain types of personal information. Subject to a number of exceptions, Nevada law defines “sale” to mean the exchange of certain types of personal information for monetary consideration to a person for the person to license or sell the information to additional persons. We do not currently sell personal information as defined in the Nevada law. However, if you are a Nevada resident, you still may submit a verified request to opt-out of sales and we will record your instructions and incorporate them in the future if our policy changes.  Opt-out requests may be sent to support@onelinkdirect.com.

Notice to California Residents

The California Consumer Privacy Act (CCPA) requires that we provide California residents with a privacy policy that contains a comprehensive description of our online and offline practices regarding the collection, use, disclosure, and sale of personal information and of the rights of California residents regarding their personal information.

The CCPA defines “personal information” to mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include information that is publicly available, deidentified or aggregate information. For purposes of this “Notice to California Residents” section we will refer to this information as “Personal Information.”

Right to Know About Personal Information Collected, Disclosed, or Sold

Your Right

If you are a California resident, you have the right to request that we disclose what Personal Information we have collected about you.  This right includes the right to request any or all of the following:

1. Specific pieces of Personal Information that we have collected about you;
2. Categories of Personal Information we have collected about you;
3. Categories of sources from which the Personal Information was collected;
4. Categories of Personal Information that we sold (if applicable) or disclosed for a business purpose about you;
5. Categories of third parties to whom the Personal Information was sold (if applicable) or disclosed for a business purpose; and
6. The business or commercial purpose for collecting or, if applicable, selling Personal Information.

The CCPA defines “sell” to mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a California resident’s Personal Information to another business or a third party for monetary or other valuable consideration.

How to Submit a Request to Know

If you have an account, you must log into your account and submit your request to know through your account. If you do not have an account, you may submit a request to support@onelinkdirect.com 

Our Process for Verifying a Request to Know

If we determine that your request is subject to an exemption, we will notify you of our determination. If we determine that your request is not subject to an exemption, we will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request. Our verification process may differ depending on whether you maintain a password-protected account with us.  

If you maintain an account, we may verify your identity through existing authentication practices available through your account. Prior to disclosing the requested information, we will ask you to re-authenticate yourself with respect to that account. 

If you do not maintain an account, or if you are an account-holder but we suspect fraudulent or malicious activity with your account, we will verify your identity as follows:

Request to Know Categories of Personal Information: We will verify your identity to a “reasonable degree of certainty” by verifying at least two data points that you previously provided to us and which we have determined to be reliable for the purpose of verifying identities. 

Request to Know Specific Pieces of Personal Information: We will verify your identity to a “reasonably high degree of certainty” by verifying at least three pieces of Personal Information previously provided to us and which we have determined to be reliable the purpose of verifying identities. In addition, you will be required to submit a signed declaration under penalty of perjury stating that you are the individual whose Personal Information is being requested.

Collection of Personal Information

The following table presents the categories of Personal Information that we have collected, the categories of sources from which that information was collected, and the categories of third parties with whom we shared that Personal Information for the 12 months preceding the Effective Date of this Privacy Policy.  

Disclosure or Sale of Personal Information

We have sold the following Personal Information to third parties in the 12 months preceding the Effective Date of this Privacy Policy:

• Cookies, beacons, pixel tags, or other similar technology

The following is a list of categories of Personal Information that we have disclosed about consumers for a business purpose in the 12 months preceding the Effective Date of this Privacy Policy:

• Names
• Email addresses
• Postal address
• Telephone number
• Internet Protocol address
• Information re consumer’s interaction with web site, application or advertisement
• Records of products purchased, obtained or considered
• Purchasing histories 
• Search history 
• Browsing history
• Cookies, beacons, pixel tags, or other similar technology

We do not sell the Personal Information of minors under 16 years of age without affirmative authorization.

Right to Request Deletion of Personal Information

Your Right

If you are a California resident, you have the right to request that we delete the Personal Information about you that we have collected or maintain. However, a business is not required to comply with a request to delete if it is necessary for the business to maintain the Personal Information in order to, for example, complete a transaction, detect security incidents, comply with a legal obligation, or otherwise use the Personal Information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

How to Submit a Request to Delete

If you have an account, you must log into your account and submit your request to delete through your account. If you do not have an account, you may submit a request to support@onelinkdirect.com 

If you submit a request to delete online, you will be asked to confirm separately that you want your Personal Information deleted.

Our Process for Verifying a Request

If we determine that your request is subject to an exemption, we will notify you of our determination.  If we determine that your request is not subject to an exemption, we will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request.  Our verification process may differ depending on whether you maintain a password-protected account with us.  

If you maintain an account, we may verify your identity through existing authentication practices available through your account.  Prior to deleting the Personal Information, we will ask you to re-authenticate yourself with respect to that account. 

If you do not maintain an account, or if you are an account-holder but we suspect fraudulent or malicious activity with your account, we will verify your identity either to a “reasonable degree of certainty” or a “reasonably high degree of certainty” depending on the sensitivity of the Personal Information and the risk of harm to you by unauthorized deletion. 

We will verify your identity to a “reasonable degree of certainty” by verifying at least two data points that you previously provided to us and which we have determined to be reliable for the purpose of verifying identities. 

We will verify your identity to a “reasonably high degree of certainty” by verifying at least three pieces of Personal Information previously provided to us and which we have determined to be reliable the purpose of verifying identities.  In addition, you will be required to submit a signed declaration under penalty of perjury stating that you are the individual whose Personal Information is being requested.

If we are unable to verify your identity to the applicable standard, we will treat your request to delete as a request to opt-out of the sale of the personal information that you provided as part of processing the request to delete.  See the following section for a description of the right to opt-out of the sale of personal information.

Notice of Right to Opt-Out of Sale of Personal Information

Your Right

If you are a California resident, you have the right to direct a business that sells (or may in the future sell) your Personal Information to stop selling your Personal Information and to refrain from doing so in the future.

The CCPA defines “sell” to mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a California resident’s Personal Information to another business or a third party for monetary or other valuable consideration.

We do not and will not sell Personal Information as it is defined in the CCPA.

Right to Non-Discrimination for the Exercise of a California Resident’s Privacy Rights

We will not discriminate against California residents if they exercise any of the rights provided in the CCPA as described in this section “Notice to California Residents.” As such, we will not deny goods or services to that California resident; charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; provide a different level or quality of goods or services to the California resident; or suggest that the California resident will receive a different price or rate for goods or services or a different level or quality of goods or services. However, we are permitted to charge a California resident a different price or rate, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to us by the individual’s data.

Authorized Agents

California residents may use an authorized agent to submit a request to know, delete, or opt-out of sales on your behalf. 

If you use an authorized agent to submit a request to know or request to delete, we may require that (1) the authorized agent provide proof of your written permission and (2) you verify your identity directly with us. These requirements do not apply if you have provided the authorized agent with a power of attorney pursuant to California Probate Code sections 4000 to 4465.

If you use an authorized agent to submit a request to opt-out of sales, you will need to provide that authorized agent with written permission to do so and submit written proof to us that the agent has been authorized to act on your behalf.

Shine the Light Law

We do not disclose personal information obtained through our Site or Services to third-parties for their direct marketing purposes. Accordingly, we have no obligations under California Civil Code § 1798.83.

Accessibility

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities.  If you wish to access this Privacy Policy in an alternative format, please contact us as described below.

How to Contact Us

To contact us for questions or concerns about our privacy policies or practices please contact us via any of the following methods: support@onelinkdirect.com